How to respond if an operational manager complains about a worker?¶

Collect specific facts from the operational manager: what happened, when, and what the operational impact was. Then speak with the worker via the platform chat, informed by what you have been told.

Decide whether targeted feedback and clearer expectations can resolve the issue, or whether escalation is needed. Document the outcome of the conversation in chat so there is a record. If the issue recurs or is serious, reflect it in a worker review and contact Cruits Manager at management@cruits.com for guidance on whether and how to end the placement compliantly.